Terms & Conditions

Services

Vitalis provides remote health coaching, fitness programming, nutrition and lifestyle guidance, accountability, educational resources, and related coaching services.

Depending on the program purchased, services may include customized fitness programming, nutrition and lifestyle guidance, coaching calls, progress tracking, ongoing communication, accountability, educational materials, and access to Company-designated software or platforms.

Services are generally delivered remotely. Unless expressly stated otherwise in writing, no in-person supervision is provided.

The exact services, duration, communication access, and other program details applicable to you will be described at enrollment or in your individual program agreement.

No Guarantee of Results

Vitalis does not guarantee any specific health, fitness, physical, performance, financial, or other result.

Results vary from person to person and depend on numerous factors, including your starting point, circumstances, effort, consistency, participation, implementation, and factors outside the control of Vitalis.

Testimonials, examples, case studies, and results discussed on our website, advertisements, social media, or other materials are not guarantees that you will achieve the same or similar results.

Vitalis will use reasonable efforts to provide the services included in the program you purchase, but you remain responsible for your own participation, decisions, and implementation.

Program Commitment and Term

When you enroll in a fixed-term Vitalis coaching program, you are making a commitment for the full program term stated at enrollment or in your program agreement.

Unless otherwise expressly stated in writing or required by applicable law, enrollment is not a month-to-month arrangement that may be canceled at any time.

Choosing to stop participating, failing to use the services, missing coaching calls, failing to respond to communications, or otherwise discontinuing participation does not automatically cancel your program or relieve you of payment obligations that you agreed to at enrollment.

Any cancellation rights provided by applicable law remain unaffected.

Payment Terms

The price and payment structure for your program will be disclosed before enrollment.

Pay in Full: The full program fee is due before services begin unless otherwise agreed in writing.

Installment Payments: If Vitalis offers a direct installment plan, you agree to make each payment according to the schedule presented at enrollment. An installment plan changes the timing of payment and does not convert a fixed-term program into a month-to-month subscription unless expressly stated otherwise.

Third-Party Financing: Vitalis may allow you to finance your purchase through an independent provider such as Affirm. Vitalis is not the lender. Financing is subject to the provider’s own eligibility requirements, interest rates, fees, repayment obligations, and terms. Vitalis is not responsible for financing approval decisions or financing terms.

Payment Authorization

When you provide a payment method directly to Vitalis, you authorize Vitalis and its payment processors to charge that payment method for amounts you have agreed to pay, including any scheduled installment payments specifically authorized at enrollment.

You are responsible for maintaining valid and current payment information while an outstanding balance remains due.

Failed Payments

If a payment is declined, reversed, or otherwise unsuccessful, we may notify you and request that the balance be resolved.

Unless otherwise stated in your program agreement, you will generally have seven calendar days following written notice to correct a failed payment.

Vitalis may suspend access to coaching, calls, communications, program materials, applications, or other services while a past-due balance remains unresolved.

Suspension or termination because of nonpayment does not eliminate amounts otherwise lawfully due under your agreement.

Refund Policy

Because our programs involve reserved coaching capacity, customized services, educational materials, and work that may begin immediately following enrollment, payments are generally final and non-refundable.

Except as otherwise required by applicable law or expressly agreed to by Vitalis in writing, refunds will not be issued because of failure to participate, missed calls, schedule changes, lack of implementation, dissatisfaction with results, failure to achieve a desired result, early discontinuation, or a decision that you no longer wish to participate.

Nothing in these Terms limits any cancellation, refund, or other consumer right that cannot lawfully be waived.

Payment Disputes and Chargebacks

If you believe a payment was processed incorrectly or there is a legitimate billing problem, please contact Vitalis first at jacob@vitalishealthco.org.

You agree to make a good-faith effort to allow Vitalis a reasonable opportunity to investigate and resolve the issue before initiating a chargeback or payment dispute.

Initiating a chargeback does not automatically cancel your program or eliminate contractual payment obligations where amounts are otherwise lawfully due.

Vitalis may provide relevant documentation to the applicable financial institution or payment processor in response to a dispute, including your program agreement, payment authorization, transaction records, proof of service access, communications, appointment records, and other relevant records.

Nothing in this section limits rights you may have under applicable law.

Client Responsibilities

You agree to provide information requested for the coaching relationship accurately and honestly.

You are responsible for communicating relevant limitations that affect your ability to participate, using reasonable judgment when implementing recommendations, following exercise instructions safely, asking questions when you do not understand a recommendation, and stopping any activity you reasonably believe may be unsafe.

You are also responsible for seeking appropriate professional or medical assistance when circumstances require it. Coaching is collaborative, and Vitalis cannot control your actions outside of the coaching relationship.

Health and Medical Disclaimer

Vitalis provides health coaching, fitness, nutrition, lifestyle, and educational services.

Vitalis does not provide medical diagnosis or treatment and does not act as your physician or other licensed healthcare provider.

Information and recommendations provided through Vitalis are intended for educational and general wellness purposes and are not a substitute for individualized medical care.

Vitalis does not diagnose, treat, cure, or prescribe for disease or medical conditions.

You should consult an appropriate licensed healthcare professional regarding medical conditions, diagnoses, medications, medical treatment, or questions requiring medical evaluation.

Exercise and Participation Risks

Physical exercise, changes in physical activity, nutrition changes, and lifestyle practices may involve inherent risks. These risks may include fatigue, soreness, strains, sprains, falls, aggravation of existing limitations, and other potential injuries or adverse reactions.

You are responsible for determining whether you are capable of participating in a particular activity and for seeking appropriate professional guidance when necessary. Nothing in these Terms is intended to waive any legal right or liability that cannot lawfully be waived.

Communication and Support

The frequency and method of coaching communication will depend on the program you purchase.

Vitalis may communicate with you through email, SMS, telephone, video calls, coaching applications, customer relationship management platforms, or other designated communication channels.

Coaching communication is not an emergency service and should not be relied upon for urgent medical or other emergency situations. Response times may vary, and immediate responses are not guaranteed unless expressly stated otherwise in writing.

Email Communications

When you provide your email address and consent to receive communications, Vitalis may send communications relating to your application, scheduled calls, appointment reminders, program, customer support, requested information, educational material, follow-up communications, and marketing communications where permitted.

You may unsubscribe from applicable marketing emails using the unsubscribe mechanism provided in those messages. Operational or service-related messages may still be sent when reasonably necessary to administer an existing relationship, transaction, appointment, or program.

SMS Terms

If you separately consent to receive SMS or MMS communications from Life Force Sciences LLC, operating as Vitalis, we may send messages consistent with the specific consent you provided.

Non-marketing messages may include appointment confirmations, meeting links, reminders, rescheduling or cancellation updates, responses to inquiries, customer-support communications, coaching or program communications, and related service updates.

Marketing messages may include educational content, information about coaching services, company updates, and occasional promotional offers. Marketing and non-marketing consent are collected separately.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS communications is voluntary and is not a condition of purchasing services or booking an appointment.

You may cancel the SMS service at any time by replying STOP. After you reply STOP, we may send a final message confirming that you have been unsubscribed. After this confirmation, you will no longer receive messages covered by that consent unless you opt in again.

Reply HELP for assistance or contact us at jacob@vitalishealthco.org or (434) 409-7604.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Please review our Privacy Policy.

Privacy

Your use of our website and services is also subject to the Vitalis Privacy Policy.

The Privacy Policy explains how information may be collected, used, processed, protected, and disclosed in connection with our website and services.

Intellectual Property

Unless otherwise stated, all materials provided by Vitalis are owned by or licensed to Life Force Sciences LLC and are protected by applicable intellectual property laws.

This includes training programs, coaching materials, videos, written materials, guides, worksheets, course materials, systems, frameworks, methodologies, graphics, website content, branding, logos, presentations, and other proprietary materials.

When you purchase a program, you receive a limited, personal, non-exclusive, non-transferable right to access and use applicable program materials for your own personal, non-commercial use.

You may not copy, reproduce, distribute, sell, resell, publicly share, sublicense, or commercially exploit Vitalis materials without prior written permission.

Website Use

You may use the Vitalis website only for lawful purposes.

You may not attempt to gain unauthorized access to the website or related systems, interfere with website operation or security, introduce malicious software, impersonate another person, use the website for fraudulent or unlawful purposes, or commercially exploit website content without permission.

We may restrict or terminate website access where we reasonably believe these Terms have been violated.

Third-Party Services

Vitalis may use third-party platforms to provide portions of its services, including payment processors, scheduling systems, video-conferencing platforms, communication systems, fitness applications, CRM software, and financing providers.

These third-party services are operated independently and may be governed by separate terms and privacy policies.

Vitalis is not responsible for the availability, functionality, security, acts, omissions, or policies of independent third-party platforms outside our reasonable control.

Suspension or Termination

Vitalis may suspend or terminate participation where reasonably necessary because of nonpayment, harassment or abusive conduct, threatening behavior, fraud, material misrepresentation, unauthorized sharing of program materials, repeated violation of program rules, illegal activity, or material breach of these Terms or your program agreement.

Termination does not automatically eliminate outstanding payment obligations where amounts remain lawfully due.

If Vitalis terminates your participation without cause and is unable or unwilling to provide material services already paid for, any applicable remedy will be determined according to the circumstances, your program agreement, and applicable law.

Changes to Services

Vitalis may make reasonable modifications to the format, delivery method, technology, schedule, resources, or administrative aspects of its services when necessary to operate or improve the program.

We will not intentionally eliminate the material substance of a purchased program without providing a reasonably comparable alternative or other remedy where required.

Limitation of Liability

To the fullest extent permitted by applicable law, Life Force Sciences LLC and its owners, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to use of the website, participation in a program, or these Terms, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Life Force Sciences LLC and its owners, employees, contractors, and agents from third-party claims, liabilities, losses, damages, or reasonable costs arising from your unlawful use of our website or services, material breach of these Terms, infringement of another person’s intellectual property rights, or fraudulent or intentionally wrongful conduct.

This provision does not require you to indemnify Vitalis for liabilities that cannot lawfully be shifted to you.

Force Majeure

Vitalis will not be responsible for delay or failure to perform caused by circumstances reasonably beyond its control, including natural disasters, severe weather, war, civil disturbance, governmental action, widespread internet or telecommunications outages, major technology-platform failures, labor disruptions, public emergencies, or similar events.

Where practical, Vitalis will make reasonable efforts to resume affected services or provide an alternative method of delivery.

Governing Law

These Terms and any applicable program agreement will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Dispute Resolution

Before commencing formal litigation, you and Vitalis agree to make a reasonable good-faith effort to resolve the dispute directly.

A party initiating a dispute should provide written notice describing the nature of the dispute and requested relief.

The parties will generally have at least 30 days following receipt of notice to attempt informal resolution unless immediate legal action is reasonably necessary.

If the dispute remains unresolved, either party may propose non-binding mediation.

Unless applicable law requires another forum, legal proceedings arising from these Terms or your agreement with Vitalis shall be brought in a state or federal court located in the Commonwealth of Virginia that has proper jurisdiction and venue.

Electronic Agreements and Signatures

You agree that contracts, acknowledgments, notices, authorizations, and signatures may be provided electronically.

An electronic acceptance, electronic signature, checkbox acceptance, or other legally recognized electronic method may have the same effect as a handwritten signature to the extent permitted by applicable law.

Assignment

You may not assign or transfer your rights or obligations under a coaching agreement without prior written consent from Vitalis.

Vitalis may assign its rights and obligations in connection with a merger, acquisition, restructuring, sale of the business, or similar transaction, subject to applicable law.

No Waiver

If Vitalis does not immediately enforce a provision of these Terms, that does not constitute a waiver of the provision or our right to enforce it later.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

Entire Agreement

These Terms, together with your applicable program agreement, order form or enrollment document, Privacy Policy, and any other document expressly incorporated into your agreement, constitute the agreement between you and Vitalis regarding the applicable services.

If a signed individual program agreement directly conflicts with these general Terms, the individual program agreement controls with respect to the conflicting provision.

Changes to These Terms

Vitalis may update these Terms periodically to reflect changes in our business, website, services, or legal obligations.

When these Terms are updated, the “Last Updated” date will be revised.

Changes will not retroactively alter material financial obligations under an existing signed fixed-term program agreement unless you agree to the change or applicable law permits it.

Contact Information

Vitalis is operated by Life Force Sciences LLC.